FAQ

/FAQ

Experience, Reliability, Professionalism.  The Casino Connection is one of the oldest, most experienced casino party companies in Austin. From your first phone call or email to the end of your casino party, you will experience a level of customer service other companies do not provide.  We encourage you to check our references and hear for yourself from our customers about the quality of our service and the fun casino atmosphere we provide.  The Casino Connection will orchestrate the party from start to finish, to insure that your event is flawless, stress-free and FUN!

Our casino planners will work with you and your venue to determine the best time to deliver the equipment.  This is usually coordinated one week before your event date. We will deliver and setup all casino equipment before your guest arrive.   Tear down of equipment begins at the end of the casino unless prior arrangements have been made.

No, but from our experience, your guest will enjoy themselves a lot more if they feel like they have something to play for.  Typical casino party prizes include gift cards, electronic gadgets, bottles of wine/liquor, lottery tickets etc….

Gratuities are not included in the pricing; however tips are very much appreciated. As with any service or entertainment profession, tipping is based on the level of your satisfaction.  Should you feel a tip is in order for the excellent service received; you can tip the dealers individually or combine it with the final payment for the party and we will dispense it equally to all dealers present at your event.

For new clients, we require a signed contract and a 50% retainer fee at the time of booking in order to reserve your date and equipment.  The remaining balance is due prior to the start of your event.  For previous clients, we require a signed contract at the time of booking and the full price of the party is due the night of the event.

The Casino Connection has been providing exciting casino party entertainment since 1997 and is one of the oldest, most experienced, most trusted casino party companies in the Austin area.  We carry general liability insurance and certificates of insurance are available upon request.

We normally recommend that 75% of your guest be able to play on the casino tables at the same time.  This percentage can be adjusted by several factors:  the size of your venue, other activities, your desires as well as your budget.  Our party planners will work with you to determine the best mix and number of tables to entertain your guest.

The hours of your event are up to you, however, a typical casino party has 3 hours of gaming time.  Additional hours are available at a pro-rated cost.

When your guest arrive they are given casino bucks/funny money.  You will  determine the value of the casino bucks. These casino bucks can be exchanged at any casino party table for chips.  They can play at their favorite table or move from table to table throughout the evening. If a guest does not know how to play a game, our friendly dealers will be happy to teach them.  Because of the experience of our dealers we can keep the game moving for the gambling enthusiast and teach newcomers how to play.   At the end of the evening guests turn in their chips for raffle tickets for a chance to win prizes provided by the host/hostess.

Our service includes 3 hours of game time with casino grade gaming tables, casino weight clay chips(not plastic), wooden roulette wheels, and casino grade cards, dice, and accessories.  Professional, fun, friendly dealers are there to teach and entertain your guests.  Free casino “funny money” vouchers to pass out to your guests. Raffle tickets to “cash out” the players at the end of the night and raffle drum if needed. Most important it includes exciting CASINO FUN that you and your guests will be talking about for weeks to come!!!

The Casino Connection services all of Texas.