FAQs
The Casino Connection
Have a casino-party-related question? We have the answer at The Casino Connection. Check out these FAQs and give us a call today for more information!
Why should I choose The Casino Connection for my party?
The Casino Connection, established in 1996, is one of the most experienced casino party companies in Central Texas. We pride ourselves on our exceptional customer service, from your initial contact to the conclusion of your event. Our team handles all aspects of the party, ensuring a seamless, stress-free, and enjoyable experience. We encourage you to review our references to hear firsthand about the quality of our service and the entertaining casino atmosphere we create.
When do you deliver, set up, break down, and remove your equipment?
Our team coordinates with you and your venue to determine the optimal delivery time, typically finalized a week before your event. We ensure all casino equipment is set up before your guests arrive. After the casino portion of your event, we'll begin equipment removal, unless alternative arrangements have been made beforehand.
Do I need to provide prizes for my event?
While not required, we've found that guests tend to enjoy themselves more when there are prizes at stake. Popular prize options include gift cards, electronic devices, wine or spirits, and lottery tickets. These incentives can significantly enhance the casino experience for your guests.
Do I need to tip the dealers?
We do not include gratuities in our pricing, but our staff greatly appreciate them. As with any service industry, tipping is based on your satisfaction with the service provided. If you feel the service was excellent, you may tip dealers individually or include a combined tip with your final payment, which we will distribute equally among all dealers present at your event.
What is your booking policy?
For new customers, we require a signed contract and a 50% deposit at the time of booking. This secures both your date and equipment. The remaining balance is due before your event begins. Returning customers need to sign a contract at booking, with full payment due on the night of the event.
How long have you been in business, and are you insured?
The Casino Connection has been providing casino party entertainment since 1996, making us one of the most established and trusted companies in the Austin area. We maintain general liability insurance, and we can provide certificates of insurance upon request.How much and what type of equipment will I need for my event?
We typically recommend having enough tables to accommodate 75% of your guests simultaneously. This percentage can be adjusted based on venue size, other activities, your preferences, and budget considerations. Our event planners will work with you to determine the ideal mix and quantity of tables to ensure your guests are thoroughly entertained.How long does a casino party last?
The duration of your event is flexible and can be customized to your needs. However, a standard casino party typically includes three hours of gaming time. We offer the option to extend the duration at a pro-rated cost, if desired.
How does a casino party work?
Upon arrival, guests receive casino bucks or funny money, with the value predetermined by you. These can be exchanged for chips at any casino table. Guests are free to play at their preferred tables or move between different games throughout the evening. Our friendly dealers are ready to teach newcomers and keep the games moving for experienced players. At the event's conclusion, guests exchange their chips for raffle tickets, giving them a chance to win prizes provided by the host.
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